After Sales
Newbie Guide
About Us

About Us

About us

Shenzhen Yihai Cross Border Ecommerce Limited, is a start-up cross-border e-commerce enterprise. Its cross-border shopping platform Citygobuy is designed to provide global users with high-quality Chinese goods and supporting international parcels, which enables you to enjoy the urban shopping experience at home and solve all your shopping needs in life.
Citygobuy selects high-quality goods from China and provides direct purchase and international parcel delivery services for global users. We are clearly aware that we are A start-up, but this does not mean that we can make mistakes. We will provide service to every customer with strict requirements. In our service score preparation, there are only A, no B or C.

Citygobuy promises to you:
Customer first: Customer service is our first job, we will provide you with 7X24 hours of online consulting services throughout the year.
Quality assurance: the goods sold are strictly inspected before they are shipped out of the warehouse. We will ensure that there is no quality problem with each item sold.

Flash delivery: the goods will be shipped within 48 hours after successful payment. Within 48 hours after successful payment, the goods will be shipped out of the warehouse.

Unconditional return: unconditional return of goods within 7 days after signing for receipt. You can apply for return of goods if the goods themselves do not affect the second sale. Please check the unconditional return rules of the platform for details.
Free commercial bulk purchase: no service charge for bulk commercial purchase, reduce your purchase cost.

Open consultation: You can ask anything you want with the exception of the shopping service, such as the weather, flights and entertainment information you've been following.